WITH KIMBERLY D
Interactive case study
This case study is presented as an interactive Field Note. Scroll through the experience below.
project context
L&J Exterminating is a family-owned pest control company that had grown steadily while relying on paper logs, technician memory, and scattered spreadsheets to manage customer information and service records.
As operations expanded, the lack of a centralized system created reporting blind spots, slowed service tracking, and limited leadership visibility.
This project redesigned the operational workflow into a searchable customer database, technician-friendly service tracking system, and centralized administrative portal.
operational impact
The redesigned system centralizes customer records, enables searchable service history, and gives leadership the ability to track operational activity in real time. Technicians gain faster access to service data, while administrative staff eliminate manual log consolidation and paper tracking.
